CUSTOMER SERVICE

Payment & Pricing

IPD Horsemate accepts online orders with Visa, MasterCard, and PayPal. All order totals are displayed in Canadian dollars (CAD) and include GST (Goods and Services Tax) and Provincial Sales Tax (PST) if applicable. Delivery charges are calculated based on your shipping address and will be shown at checkout.

Online Pricing Policy

All prices listed on our website are in Canadian dollars (CAD) and exclude GST and PST (if applicable). We regularly update our prices to reflect changes from our suppliers and market conditions. IPD Horsemate reserves the right to adjust pricing at any time and to correct pricing errors resulting from human error, system issues, or incorrect data. We also reserve the right to cancel orders due to such errors.

Online-only discounts are exclusive to purchases made through our website and do not apply to purchases at physical store locations. In-store price matching for discounted or clearance products are at the discretion of the store manager and are subject to product availability.

Shipping & Delivery

IPD Horsemate ships orders across Canada to your home or business address, using Canada Post or your preferred courier service.

  • Each order must be delivered to one single delivery address.
  • We strongly recommend that someone is available to sign for your delivery. If no one is available, your order may be left at your door.
  • IPD Horsemate receives delivery confirmation from our carriers once your parcel has been delivered; however, we are not responsible for lost or stolen packages if no one is available to receive and sign for the delivery.
  • To reduce the risk of loss, we recommend providing a work address or an address where someone can accept the package during business hours.
  • In some cases, if the delivery driver determines that it is unsafe to leave your package unattended, they may choose to redirect your order to the nearest post office or depot for collection.